On February 15, 2015, CaVirtex found reason to believe that an older version of thier database that included 2FA secrets, hashed passwords and API keys, may have been compromised. This database did not include identification documents and all customer funds are safe.
CAVIRTEX has determined to cease active operations in the Bitcoin business and to return all customer funds. They are doing this because the security and the safety of customer funds are paramount to thier mission and to the success of Bitcoin in general. They believe that the damage to the company’s reputation caused by the potential compromise will significantly harm their ability to continue to operate successfully. All trading on the platform will cease on March 20th. They are asking all customers to please withdraw their funds by March 25th, 2015.
They are asking all clients to do the following:
1) Clear any CAVIRTEX browser cookies.
2) Log into your account and change your password.
3) Go to Settings -> User Preferences and set your BTC and LTC return address at the bottom of the page.
Bitcoin and Litecoin withdrawals were re-enabled late last week for those who had entered new return addresses, but they are reviewing accounts for suspicious activity and approving accounts for withdrawals on a case by case basis. For expedited service, please email [email protected]cavirtex.com. Processing accounts may take time.
CAD withdrawals are also available, but there is a queue for direct deposit exceeding thier payment processor’s daily limit. Expect CAD withdrawals to take at least 6 business days.
CAVIRTEX continues to believe, as we have over the last three and a half years of operation, that cryptocurrency is here to stay. They appreciate all the support from our amazing customers who have been on this journey with them.